Terms of service
Last updated: March 2026
These Terms & Conditions govern the use of the Elvia Group website and the supply of products or services by Elvia Group Ltd (“Elvia Group”, “we”, “our”, or “us”).
By accessing or using our website, submitting inquiries, requesting quotes, or purchasing products through Elvia Group, you agree to these Terms & Conditions.
If you do not agree to these Terms, you should not use our website or services.
1. Use of Website
This website is provided for informational and business purposes. Visitors may use the website to:
- learn about Elvia Group services
- submit procurement inquiries
- request quotes
- communicate with our team
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
2. Procurement Services
Elvia Group operates as a procurement intermediary and coordinating supplier.
Products may be sourced from approved third-party manufacturers, distributors, or suppliers.
In many cases, products are shipped directly from the manufacturer or supplier to the customer.
Elvia Group coordinates the transaction, supplier relationship, and logistics but does not necessarily manufacture or warehouse the products supplied.
3. Products & Specifications
Products supplied through Elvia Group are provided in accordance with manufacturer specifications and applicable regulatory standards.
Product descriptions, images, or specifications provided on our website or in communications are provided in good faith but may change without notice.
Customers are responsible for confirming that products meet their specific operational or regulatory requirements before purchase.
4. Orders
Orders are subject to acceptance by Elvia Group.
A binding agreement is formed only when Elvia Group confirms acceptance of an order or issues an order confirmation or invoice.
We reserve the right to decline, amend, or cancel orders where necessary, including where:
- products are unavailable
- supplier availability changes
- pricing errors occur
- regulatory restrictions apply
5. Pricing
Prices are quoted exclusive of applicable taxes, duties, shipping, and handling charges unless otherwise stated.
Quoted prices may be subject to change due to:
- supplier price changes
- exchange rate fluctuations
- shipping or logistics adjustments
Final pricing will be confirmed at the time of order confirmation or invoice.
6. Delivery
Delivery timelines are estimates only and are not guaranteed.
Elvia Group shall not be liable for delays caused by:
- manufacturers or suppliers
- logistics providers
- customs clearance
- transportation disruptions
- supply chain issues
- events beyond reasonable control
Risk in goods may pass to the customer upon delivery by the supplier or logistics provider, depending on the agreed delivery terms.
7. Manufacturer Responsibility
Certain products supplied by Elvia Group are manufactured by third-party manufacturers.
Product warranties, technical specifications, and regulatory compliance are the responsibility of the manufacturer where applicable.
Elvia Group acts as a distributor or procurement intermediary and does not provide independent product warranties unless explicitly stated in writing.
8. Limitation of Liability
To the fullest extent permitted by law:
- Elvia Group shall not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, or loss of data.
- Elvia Group’s total liability shall not exceed the value of the products supplied under the relevant order.
- Product liability rests with the manufacturer where applicable.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Elvia Group or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any website content without prior written permission.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Elvia Group is not responsible for the content, privacy practices, or policies of those external websites.
Accessing third-party websites is done at your own risk.
11. Shopify Hosting
Our website is hosted on Shopify Inc., which provides the online platform that enables us to present our services and receive inquiries.
Use of the website may involve limited data processing by Shopify as part of the platform’s operation.
Shopify is not responsible for any commercial transactions or agreements between Elvia Group and its customers.
12. Prohibited Uses
You may not use this website:
- for unlawful purposes
- to transmit harmful or malicious code
- to attempt unauthorized access to systems
- to interfere with website functionality
- to collect data from the website without permission
We reserve the right to restrict or terminate access where misuse occurs.
13. Changes to Terms
Elvia Group may update or modify these Terms & Conditions at any time.
Updated terms will be posted on our website. Continued use of the website or services constitutes acceptance of the updated terms.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.
15. Contact Information
If you have questions regarding these Terms & Conditions, please contact:
Elvia Group Ltd
Email: simon@elviagroup.com
Registered in England & Wales
Company No: 17052557
Registered Office
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom
US Office
5101 Santa Monica Blvd
Suite 8
Los Angeles, CA 90029
United States